SNAP Process and Technology Improvement Services

The District of Columbia government is seeking Supplemental Nutrition Assistance Program process and technology improvement services to modernize customer service and client communication. The agency aims to improve efficiency, transparency, and accuracy in application processing and eligibility determinations. This initiative will use technology to enhance the customer experience and allow households to manage their cases directly. The project scope covers improving administrative infrastructure and day-to-day operations in processing applications and determining eligibility. The agency requires the integration of technology to improve service levels and ensure accurate, timely case processing in compliance with legal requirements. Additionally, the selected partner must invest in technology and systems to coordinate application and eligibility determination processes, including verification practices, between SNAP and other federal, state, and local assistance programs. Eligibility is strictly limited to onshore organizations based in the United States. The agency requires all work to be performed offsite at the selected vendor's own office premises. The agency is currently looking for proposals to determine the budget and has not disclosed a specific funding limit. Key dates and specific evaluation criteria are not detailed in the initial solicitation.