Pager and Answering Services

The agency is seeking a vendor to provide comprehensive live telephone answering and pager services to support clinic operations during non-business hours. The agency needs to solve the challenge of managing after-hours patient and provider communications from 5:00 PM to 8:00 AM Monday through Friday, as well as all day on weekends, holidays, and during unforeseen clinic closures. The requested solution must operate twenty-four hours a day, three hundred sixty-five days per year, utilizing emerging communication technologies to enhance provider notifications and after-hours capabilities. The scope of work covers live telephone answering within four rings and rapid response to paging or provider callback requests. The selected vendor must perform message receipt and transcription into electronic format, execute call patch-through services for patients and providers, and deliver daily call logs to clinics via fax and email. All work will be performed offsite. Eligibility is limited to onshore organizations based in the United States of America. The agency is looking for proposals to determine the budget for this procurement. The resulting contract will cover a performance period of three years. Bidders must submit all questions regarding this opportunity no later than May 22, 2026.