Business Process Readiness and Implementation Support Service

The government authority in Charlotte, North Carolina is seeking on-call business process readiness and implementation support to prepare for, align around, and adopt new or improved systems and processes. The agency needs to solve operational inefficiencies by assessing current operations, designing future workflows, supporting system implementation, building stakeholder alignment, and ensuring long-term performance tracking. The requested scope of work covers developing and supporting dashboard reporting for internal and external use, preparing future-state process maps that reflect desired operating models, and creating a prioritized business needs inventory. The selected provider must update future process maps as the implementation plan evolves, identify and inventory business needs to guide future design, and support the design and configuration of new software using a functional architecture approach. Additionally, the agency requires measurable success criteria for implementation, alignment of updated future-state processes with system capabilities, testing support to ensure functional readiness, and the development of training materials to support adoption. Only United States organizations are eligible to bid on this opportunity. The agency requires the performance of the work to be completed offsite. Bidders must submit proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. All questions regarding this procurement must be submitted no later than June 4, 2026.