Medical Director Services

The government authority located in Santa Fe, New Mexico is seeking a vendor to provide medical director services to oversee and improve its medical dispatch operations. The agency needs to solve the problem of ensuring its Medical Priority Dispatch System operates under compliant, up-to-date, and highly effective medical protocols. To achieve this, the selected contractor will review and approve specific medical dispatch protocols, assist in developing and revising written protocols, and conduct formal quarterly protocol reviews to implement necessary modifications. The scope of work requires the contractor to perform on-site reviews of medical dispatch records each month to deliver quality assurance and improvement. The contractor must also provide on-site quality improvement training and counseling during these monthly reviews to facilitate communication and educational collaboration with dispatch operators. Additionally, the agency requires the contractor to recommend corrective actions for any identified deficiencies, violations of pertinent laws, or regulatory deviations. Eligible bidders must be onshore organizations based in the United States. The agency requires all performance of the work to take place on-site in Santa Fe, New Mexico. While the agency has not disclosed a specific budget and is looking for proposals to define the cost, bidders must adhere to the established procurement schedule. The agency will host a pre-proposal meeting on June 3, 2026, and requires all questions regarding the solicitation to be submitted no later than June 8, 2026.