Inmate Commissary Services

The government authority located in Hamilton, Ohio is seeking a vendor to provide comprehensive inmate commissary services. The agency needs a secure, compliant, and cost-effective operation that integrates commissary services with inmate banking and communication systems. This initiative aims to solve the challenge of managing separate, disjointed systems by requiring a unified platform that handles commissary, trust accounts, and inmate communications. The scope of work covers full commissary services including ordering, inventory control, and distribution of food, hygiene products, writing materials, clothing, and religious items. The selected vendor must provide an electronic ordering system, a real-time account tracking system, and an inmate banking and trust account system. Additionally, the project requires the installation of lobby and intake deposit kiosks, a deposit system, and a call center available twenty-four hours per day, seven days per week. The communication system must support a law library, inmate requests and grievances, document posting with required acknowledgements, and commissary ordering. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency requires the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently looking for budget proposals to determine the cost of the project.