Phone Answering Services

The agency is seeking a qualified vendor to provide comprehensive phone answering and switchboard services. The selected operator will manage incoming and outgoing calls, transfer callers using a provided SharePoint employee directory, and offer general information such as business hours and facility locations. Additionally, the service covers emergency call handling, alarm system monitoring, telephone paging system announcements, and the completion of individual or conference long-distance calls. The operator must also report equipment failures, maintain directories, rosters, and logs, and conduct a telephone traffic control study. This procurement is strictly set aside for Service-Disabled Veteran-Owned Small Businesses. Eligible bidders must be onshore organizations based in the United States. The contractor must perform all work offsite at their own office location. The agency is currently looking for proposals to determine the budget and pricing structure for these services. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.