Trash Account Management and Payment Processing Service

The South Carolina government authority is seeking a vendor to provide trash account management and payment processing services. The agency needs to solve the logistical challenge of managing device service requests and ensuring timely utility payments. The selected provider must establish a dedicated help desk, accessible via phone or web portal, to receive, dispatch, track, escalate, process, and close service requests for devices. The scope of work requires the help desk call center to operate from 8:00 am to 5:00 pm local standard time. The agency requires the call center to be staffed sufficiently to ensure that no user waits more than three minutes for a call to be answered. Additionally, the service provider must remit monthly payments for trash collection services on or before the specified due date each month to avoid late fees, service suspensions, or contract termination. Eligible bidders must be onshore organizations based entirely in the United States. The agency specifies that all performance of the work will take place offsite. The authority is currently looking for proposals to determine the budget and has not disclosed a pre-set funding limit or specific evaluation rubrics in the initial request.