Employee and Family Assistance Program Service

The issuing government authority in Manitoba is seeking a vendor to provide an employee and family assistance program service. The agency requires support for individuals, couples, and family groups through a variety of delivery formats to ensure timely access to assistance. The selected contractor must resolve the need for continuous care by providing services on a twenty-four hours per day, seven days per week basis. The scope of work covers multiple communication channels, including a toll-free telephone service and an accessible email contact method. Delivery approaches must encompass in-person, telephone, virtual video counselling, and secure web-based or app-based platforms. The agency also allows additional intake channels such as web-based live chat, provided these methods meet all confidentiality, privacy, and security requirements. Eligibility is restricted to onshore organizations based in Canada. The agency requires the performance of the work to be conducted offsite. Bidders must register and pay a fee on the tendering authority's website to obtain the official request for proposals document without a watermark. The agency is looking for proposals to determine the budget for this initiative. Bidders may submit their responses digitally via email or through the online portal. The provided source material does not contain specific evaluation criteria or key dates for this opportunity.