24x7x365 Hate Crimes Hotline Services

The Oregon Department of Justice is seeking a vendor to implement and operate a statewide, 24x7x365 hate crimes and bias incidents hotline. The agency requires a service that provides accessible, confidential, trauma-informed, and victim-centered intake, support, and referral services for individuals reporting these incidents. The hotline must maintain a live call line operational at minimum from Monday through Friday, 8:00 a.m. to 5:00 p.m. PST, while remaining operational via other methods for reports received outside of these hours. The agency prefers a live call line that strives to operate beyond regular business hours, up to full 24/7 operation. The scope of work requires the selected vendor to develop and implement a process for responding to all reports within a maximum of two business days. The service must support a minimum of two simultaneous live calls, maintain a voicemail box, and provide services in at least the top seventeen spoken languages in the state. Additionally, the vendor must support an online reporting system for hate crimes and bias incidents that maintains the same functionality as the telephone services. Eligible bidders must be onshore organizations based in the United States, and all contracted work will be performed offsite. The agency is establishing a contract period of two years and is currently looking for proposals to determine the budget. Bidders must submit any questions regarding this opportunity no later than June 22, 2026. The agency will host a pre-bid meeting on June 4, 2026, and will accept final responses digitally via email or online.