Third-Party Administrator Service for Retiree Health Insurance Billing

The County benefits team is seeking a third-party administrator to manage retiree health insurance billing services for approximately 300 retirees and their dependents. The agency needs to solve the administrative burden of processing retiree health insurance billing and addressing retiree inquiries directly. This partnership will allow the agency to streamline its billing operations and improve support for its retired population. The scope of work covers processing retiree health insurance billing, maintaining retiree demographic and enrollment information, and tracking account balances. The selected partner must provide a toll-free customer service line or email contact to serve as a call center resource for retiree questions and concerns. Additionally, the agency requires monthly and ad hoc financial reporting, a detailed implementation timeline specifying county requirements, and communication materials for distribution to eligible and prospective retirees. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of all work to be conducted offsite. Bidders must submit their proposals digitally via email or through an online submission portal. The agency is looking for budget proposals to determine the cost of these services. The contract period will span two years. Questions regarding this opportunity must be submitted no later than June 16, 2026.