Pager and Answering Services

The agency is seeking a vendor to provide comprehensive live telephone answering and pager services to support clinic communications during non-business hours. The primary objective is to resolve communication gaps from 5:00 PM to 8:00 AM Monday through Friday, as well as during weekends, holidays, and unforeseen clinic closures. The agency requires a continuous, 24-hour, 365-day-per-year operation to ensure patients and providers have constant access to support. The scope of work covers prompt call answering within four rings, message receipt, and transcription of messages into electronic format. The vendor must also deliver rapid responses to paging or provider callback requests, call patch-through services, and daily call log reporting sent to clinics via fax and email. Additionally, the agency is looking for emerging communication technologies and solutions that enhance provider notifications and after-hours communication capabilities. Eligible bidders must be onshore organizations based solely in the United States, and all contracted work will be performed offsite. The agency is looking for proposals to determine the budget for this initiative. The contract period will span three years, and bidders must submit all questions regarding this opportunity no later than May 22, 2026.