Contact Centre and Phone Solution Replacement Service

The agency is seeking a vendor to provide a contact centre and phone solution replacement service. This project requires replacing the existing legacy on-premises telecom system with a modern, reliable, and scalable cloud-based communications platform. The agency needs a robust, secure, and adaptable solution to enhance customer service capabilities, improve operations, enable remote connectivity, and simplify the supportability of the telecom system. The scope of work covers the delivery of a modern cloud-based PBX and Contact Center Solution. Performance of all contracted work will take place offsite. Bidders must submit their proposals digitally via email or through an online submission portal. Eligibility is strictly limited to onshore organizations based in the United States. The agency is looking for proposals to determine the budget and financial structure for this initiative. Bidders must submit all clarifying questions regarding this opportunity no later than June 1, 2026.