Credentialing Office Support Services

The Georgia government authority is seeking a vendor to provide daily operational and workflow support for its credentialing office. The agency needs to solve the challenge of managing applicant identity validation, biometric processing, and badge lifecycle administration. The selected vendor will perform all work onsite at the authority's location in Georgia. The scope of work covers fingerprinting support, data entry, and customer service. The vendor must conduct fingerprint capture using agency-approved biometric systems and verify applicant identity documentation beforehand. Staff will enter biometric, biographic, and application data into the credentialing badging system while uploading and verifying badge applications. Customer service duties include managing applicant check-in, coordinating schedules, guiding applicants on documentation, and assisting with badge printing and distribution. Eligibility is limited to onshore vendors located within the United States. The agency accepts digital proposal submissions via email or through their online portal. The authority has not disclosed a specific budget and is looking for cost proposals from interested bidders.