Canon Copier Maintenance, Repair, Uniflow Software Support and Toner Supply Services

The government authority located in Boston, Massachusetts is seeking a vendor to provide Canon copier maintenance, repair, Uniflow software support, and toner supply services. The agency requires these services to ensure the continuous operation and optimal performance of its copier fleet. The contract period for this engagement will span three years. The scope of work covers software troubleshooting, patch management coordination, driver updates, queue management, and support for secure pull-print configuration. The selected vendor must also provide on-demand repair services for all covered copier models experiencing mechanical, electrical, or software-related failures. Additionally, the agency requires preventative maintenance services, which include cleaning internal components, lubricating mechanical parts, inspecting and replacing worn components, and performing calibrations. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. Bidders must submit all questions regarding this opportunity no later than May 28, 2026. The agency is looking for proposals to determine the budget and cost structure for these services.