Remote Language Services

The agency is seeking a vendor to provide remote language services utilizing technology and software platforms to deliver on-demand access to culturally competent, professional interpreting and translation services. The project aims to meet immediate communication needs in situations requiring real-time assistance through video remote interpreting, telephone interpreting, and automated translation. The agency requires these on-demand services to be available twenty-four hours a day, seven days a week, and three hundred sixty-five days a year. The scope of work covers telephone interpreting with minimal wait times and conference-calling capabilities, as well as video remote interpreting with minimal wait times. The automated translation services must preserve the natural flow of conversation, understand formal, informal, police, and legal settings, maintain high-quality live translations for over sixty languages, utilize artificial intelligence-assisted tools, and integrate with the web. The agency requires interpreters for its most frequently used languages, which include Spanish, Hmong, Somali, Lao, Oromo, Vietnamese, Amharic, and American Sign Language. Performance measures require the delivery of accurate, clear, and culturally appropriate interpretation that avoids word-for-word literal translation to convey the intended message and context. The agency is looking for proposals to establish a contract period of three years. Eligible bidders must be onshore United States organizations, and all work must be performed offsite. Bidders must submit any questions no later than June 8, 2026. The agency will hold a virtual pre-bid meeting on June 2, 2026. Bidders must submit their responses digitally via email or online.