Sign Language Interpreting Services

The agency is seeking a statewide network of professional sign language interpreters to facilitate communication for individuals who are deaf, hard of hearing, or blind. This network must provide spoken- and sign-language, visual, and interpreting services to ensure all individuals have full and equal opportunity to participate in programs offered statewide. The scope of work covers both on-demand and pre-scheduled access to sign language interpretation services, which will be delivered through both on-site and remote assignments. Interpreters must comply with standards of neutrality, confidentiality, and Americans with Disabilities Act communication standards. The agency requires a process for clients to report issues or dissatisfaction, along with a defined method for resolving those identified issues. Interpreters must not accept any form of payment from the persons or entities for whom they are interpreting, and they retain the right to decline assignments where personal or professional conflicts of interest exist. Eligibility is restricted to onshore organizations based in the United States. The agency will evaluate proposals based on how the provider ensures interpreter availability and the criteria used to match interpreters with the specific needs of requestors. The agency will provide payment based on a fee-for-services schedule using an hourly rate, and bidders must submit their proposals for this budget structure. All questions regarding this opportunity must be submitted no later than June 10, 2026.