RFI for Virtual Reverse Industry Day for Enterprise Referral Care Coordination Service

The Defense Health Agency in Frederick, Maryland is seeking information to conduct a virtual reverse industry day focused on enterprise referral care coordination services. The agency needs to understand how industry manages, implements, and operates care coordination across geographically dispersed locations with a diverse beneficiary population that provides regionalized specialty care. The goal of this market research is to learn about modern capabilities for appointing omnichannel patient scheduling, advanced schedule optimization algorithms, automated waitlist management, and intelligent appointment reminders that reduce no-show rates. The requested scope of information covers centralized referral management featuring automated routing, end-to-end tracking, streamlined authorization workflows, and comprehensive managed care support for direct and network specialty care. The agency also requires insights into interoperability between direct and purchased network care, including the ability to divert patients between the two systems. Additionally, the information must address care coordination patient navigation capabilities, continuity of care tracking mechanisms, performance metrics to support population health outcomes, and the maximization of agency patients. Only onshore organizations based in the United States are eligible to participate in this market research opportunity. The selected vendor will perform all work associated with the virtual reverse industry day offsite. The agency is currently looking for proposals to determine the budget and has not disclosed a pre-established funding limit or specific key dates in the initial request.