Nice Maintenance Gold Services

The government authority located in Los Angeles, California is seeking a vendor to provide Nice Maintenance Gold Services. The agency requires this support to ensure the continuous operation and maintenance of its Nice systems. The scope of work covers twenty-four-seven support for remote critical issues, while all other issues will receive support from eight in the morning to five in the afternoon. The requested services include software hot fixes, update packs, and minor version upgrades. The agency explicitly excludes major version upgrades from this scope of work. The required remote response time is two hours, and the required on-site response time is four hours. Eligible bidders must be onshore United States organizations only. The agency requires the vendor to perform all work offsite at the vendor's own office location. The agency is currently looking for proposals to determine the budget and has not disclosed key dates or specific evaluation criteria in the initial solicitation.