Clinical Staff Office Optimization Services

The government authority located in Iowa is seeking a vendor to provide clinical staff office optimization services. The agency is trying to solve the problem of a high degree of variability in how work is currently performed, coupled with a limited ability to measure the performance of various team members. To address this, the agency needs to optimize its credential stream and align its operational workflow. The scope of work requires establishing reports or dashboards to track progress and turnaround times. The selected vendor must onboard a new team and develop and implement standard work for roles within the clinical staff office. This includes coaching the director, determining the responsibilities of the Quality Improvement Engineer, and defining how that role collaborates with the information technology staff. The project also covers developing standard work expectations based on job duties for supervisors and specialists. The agency requires the creation of consistent, measurable workflows to achieve the key duties of these supervisors and specialists. Additionally, the vendor must update policies to guide the overall work of the office. Eligibility is restricted to onshore United States organizations only. The agency requires the performance of the work to be conducted offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently looking for proposals to determine the budget. The contract period will run for one year. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.