Employee Assistance Program Services

The Montgomery County government authority in Maryland is seeking a vendor to provide comprehensive Employee Assistance Program (EAP) and Work-Life Services. The agency needs to solve the problem of providing continuous, accessible mental health, counseling, and personal support resources to its employees and their family members. The selected provider will deliver centralized intake screening and a dedicated toll-free access number available twenty-four hours a day, seven days a week, staffed by live Master's level clinicians for counseling and crisis intervention. The scope of work covers local in-person, virtual, or telephonic assessment, referral, counseling, and treatment services for a minimum of eight and up to ten sessions per issue, per employee or family member, per year. The provider must also supply family care services, including customized referral packets with research, educational materials, and referrals for childcare, adoption, elder care, education, pet care, and personal convenience. Administrative requirements include a one-time program launch mailing to all employees, semi-annual posters and flyers for program advertisement, and a secure online portal with customized guidance resources covering health, law, family, work, money, and home topics. Eligible bidders must perform all work offsite within the United States. The agency is establishing a contract period of one year. Bidders must submit all questions regarding this opportunity no later than June 12, 2026, and the agency is currently looking for proposals to determine the budget.