Employee Assistance Program Services

The Capital Metropolitan Transportation Authority in Austin, Texas is seeking a qualified contractor to provide a comprehensive Employee Assistance Program to support the personal well-being, workplace effectiveness, and overall health of eligible employees. The agency requires these services to be delivered in a confidential, timely, and professional manner in compliance with all applicable federal and state laws, rules, and regulations. This program must offer confidential counseling, assessment, referral, crisis intervention, and employee training services designed to support organizational health in accordance with best practices for public-sector programs. The scope of work requires the delivery of confidential, short-term counseling services using licensed or credentialed professionals through telephonic, virtual, and in-person modalities. The selected contractor must maintain a comprehensive referral network for behavioral health, substance use, financial, legal, and other supportive services, while also providing crisis intervention and critical incident response services when required. Additionally, the agency requires a designated allotment of annual employee training and development services, consultation services for supervisors and management, secure handling of all records, and aggregate, non-identifying utilization reports. Eligible bidders must be onshore organizations based in the United States. The agency is looking for proposals to determine the budget and has not disclosed a specific funding amount or evaluation criteria in the initial description. Bidders must submit their responses digitally via email or through the designated online portal, and a primary point of contact must be designated for contract management and coordination.