RFI for GeneXpert PM Support and Service

The Department of Veterans Affairs in Oklahoma City, Oklahoma is seeking information from qualified vendors to provide comprehensive support and service for GeneXpert systems. The agency requires manufacturer-authorized preventive maintenance, repairs, technical support, software updates, and replacement parts to ensure the continuous and reliable operation of its diagnostic equipment. This market research will help the agency identify capable sources and determine the optimal acquisition strategy for these essential maintenance services. The scope of work requires the selected contractor to perform all maintenance, repairs, and support services offsite at the vendor's own facility. Bidders must be United States organizations to meet the onshore eligibility requirement for this opportunity. The agency is currently looking for proposals to establish the budget and pricing structure for these services. Interested parties must submit all questions regarding this request for information no later than June 16, 2026. The agency will evaluate responses based on the vendor's ability to provide authorized manufacturer support and meet the offsite performance requirements. This feedback will inform the final procurement structure and technical specifications for the upcoming solicitation.