SNAP Process and Technology Improvement Services

The District of Columbia government is seeking process and technology improvement services for its Supplemental Nutrition Assistance Program (SNAP). The agency aims to modernize customer service and client communication to improve efficiency, transparency, and accuracy in application processing and eligibility determinations. This initiative intends to use technology to enhance the customer experience and allow households to manage their own cases. The project covers improvements to the administrative infrastructure and day-to-day SNAP operations to ensure accurate and timely case processing as required by law. The selected contractor must invest in technology and systems to coordinate application and eligibility determination processes, including verification practices, between SNAP and other federal, state, and local assistance programs. All performance of the work will occur offsite at the contractor's own office premises. Eligibility is restricted to onshore organizations based in the United States. The agency has not disclosed a specific budget and is currently looking for proposals to determine the cost of the project. The source document does not specify key dates for this procurement.