Digital Navigation Center Service

The City of Philadelphia, Pennsylvania, is seeking a vendor to establish and operate a digital navigation center service to assist low-income and high-need residents. The agency is trying to solve the digital divide by helping residents sign up for and access high-quality home internet through agency internet subsidy programs. This initiative aims to support residents in accessing digital services, including 311, finding free or low-cost computers, enrolling in digital skills programs, and receiving one-on-one skills support. The scope of work requires establishing physical Digital Navigation Centers in high-need neighborhoods across the city to serve the public. The selected vendor must provide a minimum of fifty to seventy residents each year with subsidized internet through agency partners. Additionally, the project covers providing one-on-one digital navigation appointments for up to fifteen hours per week and delivering digital skills training to a minimum of one hundred residents per year. Eligibility is restricted to onshore organizations based in the United States. Although the centers will serve local Philadelphia neighborhoods, the performance of the work is designated as offsite. The agency is looking for budget proposals to determine the cost of the three-year contract period. The agency will hold a pre-bid meeting on May 21, 2026, to discuss the opportunity. Bidders must submit all questions regarding the solicitation no later than May 27, 2026. The evaluation criteria and specific proposal submission deadline are not detailed in the agency's initial announcement.