Contracted System Administrator Services

The government authority located in Trenton, New Jersey is seeking contracted system administrator services to manage youth care and support services. The agency needs to solve the challenge of coordinating comprehensive care, managing data, and providing continuous support for youth. The selected partner must establish a call center with twenty-four-hour, seven-day intake and customer service capability alongside a mobile-friendly, Americans with Disabilities Act compliant web-based application. The scope of work covers managing care through utilization management, outcomes management, and care coordination, as well as facilitating access to specialized services for all youth. The agency requires the coordination of third-party liability and medical coverages, alongside support for the intellectual and developmental disability eligibility application process. Additionally, the project demands data management and business intelligence capabilities that grant real-time access to youth, provider, and statewide management information system data. The administrator must manage care management organizations, wraparound services, intensive mobile treatment services, and mobile response and stabilization services available twenty-four hours per day, seven days per week. Eligible bidders must perform the work onsite within the United States. The agency is seeking budget proposals for a contract period that will run for one year. Bidders must submit their responses digitally via email or online. The agency will host an optional pre-bid conference on June 8, 2026. All questions regarding this opportunity must be submitted no later than June 23, 2026.