Medical Director Services

The government authority located in Santa Fe, New Mexico, is seeking a qualified vendor to provide comprehensive medical director services. The agency needs to ensure high-quality medical dispatch operations through professional oversight, protocol management, and continuous quality assurance. This initiative aims to solve the challenge of maintaining compliant, up-to-date, and highly effective emergency medical dispatch procedures. The scope of work requires the medical director to review and approve specific medical dispatch protocols utilized within the Medical Priority Dispatch System. The selected contractor must assist in the development, revision, and implementation of written medical protocols, providing recommendations as necessary. Formal protocol reviews must occur on a quarterly basis to recommend and implement required modifications. The project also covers monthly, on-site reviews of medical dispatch records to deliver quality assurance and improvement. During these monthly reviews, the contractor must provide on-site quality improvement training and counseling to facilitate communication and educational collaboration with operators. The agency requires the contractor to recommend corrective actions for any noted deficiencies, violations of pertinent laws, or regulatory deviations. Bidders must be onshore organizations based in the United States to be eligible for this opportunity. The performance of all contracted work must take place on-site at the agency facility in Santa Fe. The agency has not disclosed a specific budget and is currently looking for proposals to determine the cost of these services. The agency will host a pre-proposal meeting on June 3, 2026, to discuss the project requirements. Bidders must submit all questions regarding this opportunity no later than June 8, 2026. The evaluation criteria will focus on the bidder's ability to fulfill the clinical oversight, training, and regulatory compliance duties outlined in the scope of work.