One-Stop Operator Service

The Worksystems agency in Portland, Oregon is seeking a One-Stop Operator to facilitate partner collaboration and process improvements in service delivery. The agency needs to establish shared communication tools, information sharing protocols, and customer referral processes. The selected operator will support customer service delivery for jobseekers, focusing on accessibility, responsiveness, customer flow, and the overall customer experience. The scope of work requires operational and process support to implement agency standards. The operator must facilitate continuous improvement efforts by collecting and analyzing data to inform decision-making and planning. Additionally, the project involves planning and facilitating meetings with WorkSource partners for visioning, strategic planning, and relationship building. Eligible bidders must be onshore organizations based in the United States. The selected contractor must perform all work onsite in Portland, Oregon. The agency is requesting budget proposals for a contract period that will last for one year. Bidders must submit all questions regarding this opportunity no later than June 9, 2026.