Complaint Investigation Service

The Oklahoma State Department of Education Office of Special Education Services is seeking a vendor to provide complaint investigation services to support its obligations under the Individuals with Disabilities Education Act and its implementing regulations. The selected vendor must conduct thorough investigations of the facts using a variety of communication methods, including phone conversations, emails, and surveys with all relevant parties. The agency requires the investigator to provide all correspondence, materials, notes, or additional items associated with each investigation. The scope of work requires the vendor to utilize the Public Consulting Group electronic EdPlan system and other agency tools when conducting and completing state complaint investigations. The agency mandates that all state complaint investigations must be completed within a strict sixty-day timeline. Investigators must maintain communication regarding any and all matters pertaining to the state complaint investigation. The agency limits eligibility to onshore organizations based in the United States. The work may be performed either onsite in Oklahoma City, Oklahoma, or offsite. The agency is seeking proposals to determine the budget for this initiative, and the resulting contract will span a period of one year. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.