Administrator for Rental Preservation Program Services

The Town of Nantucket, Massachusetts, is seeking a vendor to administer its rental preservation program to promote and enhance the general welfare of the municipality. The town operates a variety of public services, including a skilled nursing facility, a public school system, two wastewater treatment facilities, a housing department, and a solid waste facility. The selected administrator must solve the challenge of managing program operations by providing the necessary software and systems to process applications, manage data, and generate reports. The scope of work requires the administrator to deliver regular, accurate reports on program activity, including the number of applications received, approved, and denied. The administrator must maintain a customer service-oriented approach to respond promptly and professionally to inquiries from homeowners, tenants, and other stakeholders. Additionally, the administrator must develop and implement a comprehensive marketing and outreach strategy, which includes creating a dedicated website, flyers, handouts, and other informational materials to inform eligible homeowners and prospective renters about the program. The administrator must also maintain a centralized database of program participants, applications, and relevant documents while ensuring data integrity, confidentiality, and accessibility. The scope includes keeping accurate, organized records of all program-related documents, such as eligibility determinations, payments made, and compliance monitoring reports. Bidders must perform all work offsite at their own office locations, and eligibility is restricted to onshore, United States-based organizations only. The town is looking for proposals to determine the budget for these services. Bidders must submit all questions regarding this opportunity no later than June 10, 2026.