Call Center Staffing Services

The North Carolina public broadcasting authority is seeking call center staffing services to manage communications with its nearly 105,000 members and its television viewing audience. The selected vendor must provide call agent staffing from Monday through Friday, between 9:00 AM and 5:00 PM Eastern Time, to answer phone calls and respond to voicemails. The agency delivers four unique broadcast program channels to all 100 counties in the state and requires a reliable partner to handle this high volume of viewer and member inquiries. The scope of work requires the external call center to maintain robust data-security measures across all in-person and remote agent environments. These security measures must cover all applicable telephony, call recording, customer relationship management or ticketing systems, payment-processing, remote-agent setups, and subcontractor environments. Additionally, the agency requests optional 24-hour call agent staffing for a dedicated pledge line to accept new donations, document requested premium gifts, and record request notes for the daytime team to enter. Eligibility is strictly limited to onshore organizations based in the United States, and the performance of all contracted work will take place offsite. Bidders must submit any questions regarding this opportunity no later than June 12, 2026. The agency is currently looking for proposals to establish a contract period of one year, and interested parties may submit their responses digitally via email or through the online portal.