24x7 Toll Free Disaster Distress Helpline Services- Budget - Up to 1,953,000 USD per year

The issuing agency is seeking a vendor to provide a twenty-four-seven, toll-free, and confidential Disaster Distress Helpline. This service must deliver immediate, accessible emotional support and crisis counseling to individuals and communities across the United States experiencing psychological distress from natural or human-caused disasters. The agency requires these crisis counseling services to be available at no cost to the public through both telephone and text-based channels. The scope of work covers the continuous operation of the helpline over a contract period of five years. All performance of the work must occur offsite. Eligible bidders must be onshore organizations based in the United States. The agency will accept digital proposal submissions sent via email or through an online portal. The agency has established a budget of up to 1,953,000 USD per year for these services. Bidders must submit their responses by the deadline of June 15, 2026.