IT and Security Support Services

The Housing Authority of the City of Orange, New Jersey is seeking a vendor to provide comprehensive information technology and security support services. The agency needs to modernize its IT infrastructure, secure its digital environment, and ensure continuous operational uptime. The primary problem to solve is the transition from legacy systems to secure, modern cloud solutions while maintaining daily technical support. The scope of work covers endpoint support for approximately forty Windows 11 endpoints, network support for local networking and Wi-Fi, and ongoing website support. The selected vendor must manage help desk service calls efficiently to prevent significant computer downtime during normal working hours, which run from 8:00 am to 5:00 pm, Monday through Friday. Additionally, the project requires Microsoft 365 environment security management, cybersecurity services, cyber risk certification services, and strategic IT planning. A major component of this modernization effort involves a file server to SharePoint migration project. The agency requires the migration of all on-premises file server data to Microsoft SharePoint within Microsoft 365. The agency expects the performance of all contracted work to take place offsite. Eligibility is restricted to onshore organizations based in the United States of America. Bidders must submit their proposals digitally, either via email or through the designated online portal. The agency has not disclosed a specific budget and is looking for proposals to establish pricing.