Vision Plan Services

The government authority located in Sacramento, California is seeking a vendor to provide comprehensive vision plan services. The agency needs to solve the challenge of managing vision benefits by outsourcing enrollment, renewal, billing, customer service, collateral development, and policy issuance. The selected partner will establish and maintain a co-branded website that serves as a landing page for enrollees, featuring a network directory and a clear list of covered benefits and out-of-pocket expenses. The scope of work requires the operation of a customer service call center staffed sufficiently to handle questions and assist consumers. This call center must offer a dedicated toll-free number with specialized staff and operate Monday through Friday from 8:00 AM to 6:00 PM Pacific Time. The agency is planning for a contract period of three years, with all work to be performed offsite. Eligibility is restricted to onshore organizations based in the United States. The agency is looking for budget proposals within the submitted bids rather than providing a pre-determined funding limit. Bidders must submit all questions regarding this opportunity no later than June 11, 2026.