24x7 Toll Free Disaster Distress Helpline Services - Budget - Up to 1,953,000 USD per year

The issuing agency is seeking a vendor to provide a twenty-four-seven, toll-free, and confidential disaster distress helpline. This service must deliver immediate crisis counseling to individuals and communities across the United States experiencing psychological distress from natural or human-caused disasters. The agency requires these support services to be accessible at no cost to the public through both telephone and text-based channels. The project covers a five-year contract period to maintain continuous emotional support operations. Performance of the work will occur entirely offsite. Eligible bidders must be onshore organizations based solely in the United States. The agency has established an annual budget of up to 1,953,000 USD for these services. Bidders must submit their responses digitally via email or through the designated online portal. The deadline for submitting proposals is June 15, 2026.