Call Answering and Dispatch Services

The Housing Authority of the City of San Buenaventura, also known as Ventura Housing, requires after-hours call answering and dispatch services for maintenance-related issues and other potential service areas. The agency needs to solve the problem of handling incoming service requests outside of normal business hours, which requires coverage Monday through Thursday from 5:00 PM to 7:30 AM the next business day, all day on Fridays, and all day on Saturdays and Sundays. The scope of work covers live call answering and intake, emergency and non-emergency call classification, and dispatching information to on-call personnel. Operators must answer all calls live within 30 seconds and enter data directly into the Ventura Housing property management system, Yardi. The agency requires multi-channel communication support including phone, text, email, and portal, with dispatching occurring via required text messages and preferred Yardi Work Order App notifications. Eligible bidders must be onshore organizations based solely in the United States. The agency requires the performance of all work to occur offsite. The agency is looking for proposal submissions to determine the budget for these services. Bidders must submit all questions regarding this opportunity no later than June 23, 2026.