Intake System Optimization Project Evaluation Consultant Service

The government authority in Sacramento, California is seeking an evaluation consultant to assess the performance of its new intake system. The agency needs to measure the system's impact on service delivery, client access, staff efficiency, and overall organizational responsiveness. Through this project, the agency aims to identify trends, strengths, and areas for improvement to support long-term planning, system refinement, and sustainable practice improvements. The scope of work requires the consultant to establish a shared evaluation framework that aligns with the goals of the Intake Optimization Project. This planning process must identify key focus areas, success indicators, and methodologies tailored to the unique context of legal services and Tribal communities. Additionally, the consultant must design and implement an inclusive data collection strategy capturing quantitative metrics like system performance and intake volume, alongside qualitative insights regarding client and staff experience. The consultant must analyze the gathered data to evaluate how effectively and equitably the new intake system serves client communities. The agency allows worldwide eligibility for this opportunity, and the selected partner will perform all work offsite. Bidders must submit their proposals digitally via email or online, and the agency is currently open to receiving budget proposals to determine the project funding.