One Stop Operator Service

The government authority located in Goshen, New York is seeking a vendor to serve as the one-stop operator for its one-stop service delivery system. The agency needs to coordinate its service delivery system, engage both individual and business customers, track system performance, analyze labor market information, and drive continuous improvement. To solve these coordination challenges, the agency requires a partner to convene and facilitate at least four meetings per program year with required partners and providers. The scope of work requires the operator to develop meeting agendas, prepare meeting notes, and submit written meeting reports summarizing the substance of each session to the agency. The selected partner must also support the agency in developing benchmarks to measure progress and performance in areas such as customer service and system flow. Performance of all contracted work must take place onsite in Goshen, New York. Only organizations based onshore in the United States are eligible to compete for this opportunity. Bidders must submit any questions regarding this procurement no later than June 15, 2026. The agency is looking for proposals to establish a contract period of one year, and bidders may submit their responses digitally via email or through the online portal.