Alternative Dispute Resolution Services

The Superior Court of California, County of Merced, is seeking a vendor to implement and coordinate an alternative dispute resolution program to effectively resolve legal disputes. The agency needs dispute resolution services for small claims, unlawful detainers, mandatory settlement conferences, and civil limited and unlimited cases. The selected provider must also promote awareness of mediation services to prospective litigants and develop a cooperative program with local providers to ensure the continued implementation of these services in the local courts. The scope of work requires the provider to achieve one hundred percent coverage and timely resolution of all assigned cases in accordance with established deadlines and performance standards, though the caseload may vary depending on the court's needs. Additionally, the provider must collect general follow-up survey information from the disputants served by the program. The agency requires all work to be performed offsite, and the provider must be an onshore organization based in the United States. The agency accepts digital proposal submissions via email or online, and bidders must submit any questions regarding this opportunity no later than June 11, 2026. The agency has not disclosed a specific budget and is looking for cost proposals within the submissions. Evaluation criteria and specific budget limits are not detailed in the initial solicitation materials.