Customer Notification Service

The Chester Water Authority in Chester, Pennsylvania is seeking a vendor to provide customer notification and service termination assistance. The agency needs to manage water service turnoffs, perform service restorations, and deliver official notices to customers as assigned. This operational support will help the authority maintain its utility billing enforcement and customer communication workflows. The scope of work covers shut-off visits, restorations, and notice deliveries at customer premises from Monday through Friday. Daily activities must not begin before 9:00 a.m. and must conclude by 4:00 p.m., with no service terminations scheduled the day before a recognized holiday. Specifically, the agency requires service terminations to occur between 9:00 a.m. and 1:00 p.m., service restorations from 1:00 p.m. to 4:00 p.m., and notice deliveries throughout the entire 9:00 a.m. to 4:00 p.m. window. Eligibility is restricted to onshore organizations based in the United States. Although the physical field tasks occur at customer premises in Chester, the agency classifies the overall performance of the contract work as offsite. Bidders must submit their proposals digitally via email or through the designated online portal. The agency is currently looking for proposals to establish the budget and pricing structure for these services. Bidders must submit all clarifying questions regarding this procurement no later than June 30, 2026.