Employee Assistance Program (EAP) Services

The Texas-based government authority is seeking a vendor to provide a comprehensive Employee Assistance Program (EAP) to support its workforce and eligible household members. The agency needs to solve the challenge of providing continuous, confidential support for personal and professional issues that affect employee well-being and productivity. This initiative aims to deliver accessible, short-term, solution-focused counseling and work-life resources across diverse geographic locations, including rural and underserved areas. The scope of work covers twenty-four-seven access to confidential counseling services through in-person, virtual, and telephonic channels. The selected provider must deliver crisis intervention, critical incident response, and urgent or emergent care support. Additionally, the agency requires work-life services encompassing legal and financial consultations, childcare and eldercare referrals, identity theft and fraud support, and daily living concierge services. The provider will also handle network development, employee and supervisor training, program implementation, communication support, and detailed utilization reporting. Eligible bidders must perform the work onsite and operate within the United States. The agency will evaluate proposals based on the described approaches to geographic accessibility and service delivery. Bidders must submit all clarifying questions by June 24, 2026, and deliver their final proposals digitally via email or the online portal. The agency is looking for budget proposals to cover an initial contract period of one year.