9-1-1 Text Message Survey Solution

The agency is seeking a vendor to provide a post-call 9-1-1 text message survey software solution. This system must automatically receive and process incident data, including incident numbers, call dates and times, call classifications, and caller phone numbers. The software must support configurable survey questions, including rating-based, yes/no, and open-text formats. The solution must feature a user-friendly dashboard that displays survey results tied directly to specific incidents. The agency requires standard reporting capabilities to track response rates, satisfaction scores, and trends over time. Users must have the ability to filter and sort this data by date range, call taker, and call type. Bidders must provide a detailed diagram of the proposed system architecture. This diagram must represent the servers, network, peripherals, workstations, mobile devices, and interface points. It must also illustrate the production, test, training, and disaster recovery environments along with their interdependencies. Only onshore organizations based in the United States are eligible to bid on this opportunity. The selected vendor will perform all work offsite. Bidders must submit their proposals digitally via email or through the online portal, and the agency is currently open to budget proposals.