Customer Notification Service

The Chester Water Authority in Chester, Pennsylvania is seeking a vendor to provide customer notification and service termination assistance. The authority requires a partner to handle water service turnoffs, service restorations, and the delivery of notices to customers as assigned. This service will help the authority manage its customer accounts and utility operations efficiently. The scope of work covers shut-off visits, restorations, and notice deliveries during a five-day work week from Monday through Friday. Daily operations at customer premises must start no earlier than 9:00 a.m. and must conclude by 4:00 p.m. Service terminations must be scheduled strictly between 9:00 a.m. and 1:00 p.m., while service restorations must occur from 1:00 p.m. to 4:00 p.m. Notice deliveries can take place anytime throughout the full 9:00 a.m. to 4:00 p.m. window. The authority prohibits scheduling any service terminations on the day before a recognized holiday. Eligibility is restricted to onshore organizations based in the United States. Although the field services occur at customer premises in Chester, the authority classifies the performance of the work as offsite. Bidders must submit all questions regarding this opportunity no later than June 30, 2026. The authority accepts digital proposal submissions via email or online, and the agency is currently looking for proposals to establish the budget.