Employee Assistance Program (EAP) Services

The Texas government authority is seeking a vendor to provide comprehensive Employee Assistance Program services to support its workforce and eligible household members. The agency needs to solve the challenge of providing continuous, confidential support for personal and professional issues that affect employee well-being and productivity. The selected provider will deliver twenty-four-seven access to in-person, virtual, and telephonic short-term, solution-focused counseling. The scope of work covers crisis intervention, critical incident response, and work-life services including legal and financial consultations, identity theft support, and childcare or eldercare referrals. The provider must develop and maintain a robust network, offering daily living and concierge-type services alongside training for employees and supervisors. The agency requires detailed reporting, utilization tracking, program analytics, and implementation support to drive employee engagement. Bidders must describe their approach to geographic accessibility for in-person counseling, specifically detailing how they will support rural and underserved areas. Eligibility is restricted to onshore providers located within the United States, and the performance of the work must be conducted onsite. The agency is establishing a contract period of one year and is currently looking for proposals to determine the budget. Eligible organizations must submit all questions regarding this opportunity no later than June 24, 2026. The agency allows digital submission of the final proposals via email or an online portal. Evaluation will focus on the respondent's geographic accessibility, service delivery model, and ability to meet all counseling and work-life support requirements.