HR Benefits Services

The Capital Metropolitan Transportation Authority in Austin, Texas is seeking a vendor to provide comprehensive human resources benefits services. The agency needs to offer an attractive dual plan hospital indemnity option to full-time eligible team members with guaranteed issue during the initial enrollment. This program must solve the problem of complex claims processes by offering auto-claims or medical integration, ensuring team members do not have to manually file claims. The scope of work covers delivering high-quality, cost-effective coverage that enhances the system's team member benefit program. The selected partner must provide superior claims management, risk management services, and ongoing support to both the agency and its benefits administration team. The hospital stay benefit must include maternity and delivery coverage with no pre-existing condition waiting period for pregnancy if enrolled during the initial rollout. The agency also requires easy claim filing, timely claim payments, and exceptional member services for team members and their dependents. Bidders must perform all work onsite and must be located onshore within the United States. The agency will evaluate proposals based on the vendor's ability to partner as a core component of the overall culture of wellness initiatives and scale services to a growing population. While the agency has not disclosed a specific budget and is looking for proposals, the resulting contract will cover a period of one year. The agency will hold a pre-bid conference on June 16, 2026. Bidders must submit all questions regarding this opportunity no later than June 23, 2026. Interested parties can submit their responses digitally via email or through the online portal.