24x7 Information Technology Support Services

The government authority located in Sudbury, Massachusetts is seeking twenty-four-seven information technology support services. The agency needs to maintain and improve its information technology effectiveness, enhance its quality of services, minimize support costs, and maximize its return on investment. This initiative aims to solve the challenges of managing network growth, maintaining system uniformity, and securing continuous technical support. The scope of work covers maintaining the domain network, ensuring system scalability, and providing centralized management of network resources and document storage. The selected provider must connect all off-site municipal operations via a computer network, maintain network printers, and establish an equipment replacement program. Additionally, the project requires developing and implementing disaster recovery and business continuity plans, maintaining a hardware and software inventory, and staffing a twenty-four-seven help desk for system troubleshooting. Eligible bidders must be onshore organizations based in the United States. The agency requires the performance of the work to be conducted offsite. The contract period will span three years. The agency is looking for proposals to determine the budget for this project. Bidders must submit all questions regarding this opportunity no later than July 3, 2026.