Complementary Paratransit Services

The City of Jacksonville, North Carolina, requires a contractor to provide complementary paratransit services for a one-year contract period. The agency is seeking a comprehensive operational plan that details procedures for reservations, scheduling, communication, and routing software. The selected provider must define and track trips, specifically categorizing missed trips, late trips, no-shows, and cancellations. The scope of work covers fleet operation and maintenance, office and field supervision, dispatching, and emergency response. The agency requires a detailed overview of the service fleet, including the number of vehicles, a retirement and replacement schedule, preventive maintenance management, and inspection procedures. Bidders must also submit a staffing plan with an organizational chart, a quality control program, and a sample driver handbook outlining performance expectations and disciplinary procedures. Eligibility is restricted to onshore United States organizations, and the performance of the work will take place offsite. The agency is currently looking for proposals and has not disclosed a specific budget. All questions regarding this opportunity must be submitted to the agency no later than June 15, 2026.