Technology Support Services

The government authority located in Washington, DC requires technology support services to improve the overall effectiveness, accessibility, and coordination of victim services. The agency is trying to strengthen infrastructure, build organizational capacity, and enhance service delivery systems. This initiative supports projects that create, expand, or enhance the use of technology by victim service organizations to improve interaction with crime victims, elevate service quality, and ensure accessibility and responsiveness. The scope of work covers developing or expanding the use of technology to enhance victims' access to services, fostering innovation and efficiency, and improving the accessibility of victim service organizations. The project primarily funds equipment or supply purchases without substantial technological development components. The agency expects the selected provider to leverage and enhance technology to develop organizational capacity for data collection, support crime victims in innovative ways that protect their rights, and enhance victim safety and confidentiality. The agency is seeking to procure existing, commercial, off-the-shelf technology solutions. Eligible bidders must be onshore organizations based in the United States. The performance of all work will take place offsite. The agency is currently looking for proposals and has not disclosed a specific budget or key dates in the initial solicitation.