Next Generation 9-1-1 Implementation Support and Data Integration

The issuing agency is seeking next generation 9-1-1 implementation support and data integration to assist operators who rely on consistent data to triage and route emergency calls. The project aims to solve the problem of fragmented data by consolidating civic addressing, zoning, and subdivision data from each municipality. This consolidated information must support accurate identification of emergency service jurisdictions and align with operator triage requirements for police, fire, and ambulance services. The scope of work requires collecting geographic information system, civic addressing, and subdivision data from municipal sources. The selected provider must validate this geographic data against next generation 9-1-1 standards and prepare submission-ready datasets. Additionally, the work covers operational alignment for call routing, triage support, handling special call scenarios, coordination, liaison duties, and the creation of documentation and training materials. Eligible bidders must be onshore organizations located in Canada. The agency expects the performance of all contracted work to take place offsite. The agency has not disclosed a set budget and is looking for cost proposals within the submitted bids. No key dates are specified in the procurement details.