Scheduling Software, Automated Call-Out Systems and Related Services

The issuing agency is seeking a comprehensive and reliable workforce management solution that supports scheduling, call-out, and availability management across identified service areas. The agency needs to facilitate the selection of solutions that align with distinct operational requirements across Kindergarten to Grade-12 settings, healthcare, twenty-four hour, seven day a week critical care services, and municipal environments. The desired system must support integration capabilities with existing systems, including Human Resource Information Systems, payroll, and related platforms, to ensure operational continuity and efficiency. The project aims to reduce the costs of associated competitive procurement processes on an ongoing basis by reducing the number of competitive procurement documents issued by customers. The agency is trying to maximize customer savings through competitive, volume-discount pricing for scheduling software, automated call-out systems, and related services. The scope of work also requires incorporating environmental, social, governance, and indigenous considerations to minimize environmental and social impact where applicable. The agency requires the provision of quality solutions and related services in a timely manner, demonstrating value for money alongside professional and responsive customer support and account management. Only Canadian organizations are eligible to bid on this opportunity, and the performance of the work will be offsite. The agency has not provided a set budget and is looking for proposals to define the cost. All questions regarding this opportunity must be submitted no later than June 26, 2026.