Temporary Labor Services

The Housing Authority of Bexar County, Texas, is seeking temporary labor services to support its customer service and application processing operations. The agency needs personnel to assist walk-in customers, answer general questions about the online application, and guide users through the online navigation process. Temporary staff will also meet with customers during scheduled appointments to help them complete online applications and upload supporting documentation. The scope of work includes reviewing submitted online applications to ensure completeness and verifying that all required supporting documents are attached. Staff must answer incoming phone calls from the public, screen inquiries to determine the appropriate response, provide program and case status updates, take messages, schedule appointments, and route calls to the correct team members. Additionally, personnel will assist the public with billing and payment follow-ups and confirm account information. Bidders must provide personnel who score an 80 or above on a general computer skills test. The agency requires all work to be performed onsite in Bexar, Texas, and restricts eligibility to onshore providers within the United States. Bidders must submit their proposals digitally via email or through the designated online portal, including their proposed pricing as the agency is currently looking for proposals to establish the budget.